Complaints procedure

How to make a complaint

We're committed to providing high quality services for all our learners, employers and the community. To improve the quality of our service, we want to hear your feedback so we can make every effort to address concerns should they arise.

If you're unhappy with the standard of service that you have received from us and wish to make a formalised complaint, our complaints process will allow you to feedback your comments. 

Complaints Procedure (PDF)

To make a complaint, you can either:

How your complaint will be dealt with

Any complaints received by the College receive an acknowledgement within 48 hours and all complaints made to the College are fully investigated. You will receive a response to your complaint within 10 working days of receipt. If your complaint requires extensive investigation which cannot be completed within 10 days, you will be kept informed of the progress.

If you are not satisfied with the outcome of your complaint, you can appeal against the decision within 10 days by writing to the Deputy Principal. The Deputy Principal will respond within one calendar month with the final outcome.

Should you remain dissatisfied, you will be provided with details of how the complaint can be raised with the  Skills Funding Agency or, for HE students, the Office of the Independent Adjudicator

Complaints and compliments

Use this space to provide as much information as possible about your experience:

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