Business Administration - Apprenticeship - Employer - OCR





Awarding Body




About the course

Apprenticeships ensure that your workforce has the practical skills and qualifications your organisation needs now and in the future. The mixture of on and off-the-job training ensures they learn the skills that work best for your business. Over 130,000 workplaces offer apprentice places because they understand the benefits that apprentices bring to their business.

Business benefits


  • Having trained staff in administration will improve business efficiency and help make your business more professional
  • Apprenticeships deliver real returns to your bottom line, helping you to improve productivity and to be more competitive
  • Apprenticeships deliver skills designed around your business needs providing the skilled workers you need for the future
  • Apprenticeships increase staff retention and motivation
  • Apprenticeships offer a practical and job-related form of learning
  • Apprenticeships create a more talented and diverse workforce
  • Apprenticeships provide cost-effective recruitment and induction
  • Apprenticeships provide a pool of employees from which future managers might be selected
  • Apprenticeships enable employers to fill skills gaps
  • Apprentices introduce new ideas and innovation to businesses

Entry Requirements

Your apprentice should be working in an administrative role and will ideally have English & Maths GCSEs Grade D or above. They will also need:

  • Good organisational and planning skills
  • Good knowledge of IT
  • To be able to work as a team
  • The willingness to commit to a job

If you have a vacancy for an apprentice, we can help you with the recruitment process by:

  • Advertising your vacancy
  • Assessing candidates' basic skills
  • Short-listing candidates for interview
What will I do on this course?

The Apprenticeship combines developing practical and theoretical skills, together with experience gained in the workplace.Depending on their job role, your apprentice will develop a variety of administrative skills including:

  • Database software
  • Handling mail
  • Maintaining and issuing stationery items
  • Managing diary systems
  • Meeting and welcoming visitors
  • Operating office equipment
  • Organising and supporting meetings
  • Organising business travel and accommodation
  • Preparing text from notes
  • Preparing text from recorded audio instructions
  • Presentation software
  • Producing documents
  • Researching and reporting information
  • Solving business problems
  • Specialist or bespoke software
  • Spreadsheet software
  • Storing, retrieving and archiving information
  • Supporting event organisation
  • Taking minutes
  • Using electronic message systems
  • Using a telephone system
  • Using website software
  • Word processing software
  • Working effectively with other people

On completion, your apprentice will have gained knowledge about their employment rights and responsibilities and will have the following qualifications:

  • Level 2 NVQ Certificate in Business and Administration
  • Level 2 Certificate in Principles of Business and Administration
  • Level 1 Functional Skills qualification in English (if applicable)
  • Level 1 Functional Skills qualification in Mathematics (if applicable)
  • Level 1 Functional Skills qualification in Information and Communication Technology (if applicable)
Who is it for?

For those who are enthusiastic, motivated and aspire to work in administrative roles including:

  • Administrator
  • Contact centre operator
  • Junior assistant
  • Office assistant
  • Receptionist
How to apply

Contact our Employer team.

How Is this course assessed?

Competency is assessed through a combination of methods in the workplace. There will be an end of course test to assess the knowledge learnt and for the functional skills elements.

What could I do next?

On completion, your apprentice will have the skills and experience needed to develop their career in business administration, and can progress onto an Advanced Apprenticeship in Business Administration.



How old will you be when the course starts?

16-18 19+
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