College's student services get seal of approval

College student Casey and Student Services

City of Bristol College has been recognised as providing high quality careers information, advice and guidance to potential students. The College was re-accredited with the Matrix Standard, an accreditation for organisations that provide support for individuals to help them decide on an accessible route to learning and work.

 

The Matrix Standard is based on achieving excellent end results that anyone working or visiting the College will consistently hear, see and experience.

 

Having completed a thorough self assessment, the College were interviewed to see how it supports students.

 

In its report, Matrix stated: “The College has gone through significant change in 2016 and created a Student Services Team with a one stop shop philosophy. Given that these changes are improvements, and that there is a set of aims which provide assurance that students will receive an excellent service in future, City of Bristol College is deemed to maintaining the MatrixStandard.”

 

Sally Clark, Head of Student Services at City of Bristol College, commented: “The College has changed the way our student services operate, creating ‘hubs’ which encompass Student Services, the Library, Careers and Contact Centre, offering a one-stop-shop for our students. We see the re-accreditation of the Matrix Standard as a seal of approval, recognising the positive impact our student services offer.”

 

College student Casey Abrams, commented: “The student services at the College are fantastic. I’ve received so much help and advice from the library staff when doing my assignments. I use it every day and it’s great that there is one at every centre.”

 

The College’s student services also recently received a commendation for the LiveHelpNow option on the College’s website. The live help website option, which was rated ‘exceptional’ by LiveHelpNow, allows customers to ask the student services team live questions on courses.

Picture: Student Casey Abrams (centre), Sally Clark (right to Casey) and the College's student services team.

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