Welcome to our frequently asked questions page. Here you will find a variety of answers to the most common questions.
Still not found the answer to your question? Just email firstname.lastname@example.org or call 0117 312 5275
What is your question about?
Applying for College
Just applied ?
College life Support General information about College
How can I find out more information about courses?
You can attend one of our open events throughout the year. It’s your chance to meet staff and ask questions about subject areas and College life. Our staff will provide you with clear and impartial advice.
How do I apply for College?
Once you’ve chosen your course click the 'choose' button. Depending on the course you’ve chosen you will either enrol or apply online. Find out more about applying to College.
When can I enrol on a course?
This depends on the course you're interested in. For many courses you can enrol all year around. Contact Learner Services for more detailed info.
I've applied to College - what happens next?
If you’ve applied for a full-time course you should receive an acknowledgement within two weeks.
You'll be invited to come along to an interview or assessment. If you have not received an acknowledgement within two weeks, please contact Customer Services and Operations Team on 0117 312 5000.
When will I hear about my interview?
Once an interview date becomes available we will send you an invitation to interview letter in the post.
I forgot to go to my interview, what should I do?
Please call Customer Services and Operations Team on 0117 312 5000 as soon as possible.
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How do I get to the College?
We have centres across the City. For directions, please visit our map page
Will I be tested during my interview?
You may be asked to complete a short English and Maths test on the day. Don’t worry; this is for us so we can make sure you’re enrolling onto the right course.
Can I get help with a bus pass and course equipment?
There are funds available to students. For more information, visit our financial advice page.
What do I need to bring to my interview?
You will need to bring your most recent SIMS attendance and school report. Some courses will ask for specific items that you need to bring, which would have been mentioned in your interview invite. If you’re not sure, call the admissions team on 0117 312 5275.
I’ve received my course offer, what do I do next?
All you have to do is accept your course, either by phone or by email
Call: 0117 312 5275
I’ve accepted my offer, what happens next?
You will receive regular communications over the summer period, including information on when to enrol and when your course starts. You can call us any time if you’re unsure of anything.
I’ve changed my mind on the course I’ve accepted. I want to do something else
Not a problem. We can help you with finding an alternative course that’s more suited to what you want to do. Just let us know by emailing email@example.com or call 0117 312 5275
When does my course start?
You will receive your course start date from May onwards. If you have not received your course start date, email the admissions team or call 0117 312 5275
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Where do I go on my first day?
You should have received a letter from your department explaining this. If not, just head to main reception at your College centre.
When does term start?
See the College's term dates.
How do I get to College?
Get travel information for all our College centres.
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What financial support can I get whilst I'm at College?
Depending on your circumstances you may be eligible for financial support for travel, materials and other course related costs. Find out more about funding.
What help can I get with childcare costs while I'm at College?
You may be eligible for Learner Support Funds or Care to Learn to help with childcare fees.
I want some careers advice
Contact Learner Services on 0117 312 500 or come to your local College centre where staff can offer advice or book you in for a careers advice session.
Where do I get help with my English or maths?
Our Study Plus service can help you with the extra support you may need.
How can I find out more?
If you have any questions or comments, please call us on 0117 312 5000 or email firstname.lastname@example.org
Are you a parent or carer?
Get answers to your questions here.
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