Manage customer services? Become a call centre operator? Work as a help desk adviser?

Do you enjoy helping people and solving problems?
Are you a good communicator with an excellent telephone manner?
Then a career in customer service could be just right for you.
You will be expected to build relationships with your customers and ensure that their experience of the company meets all their expectations. Customer service staff often have to deal with complaints so you need to be patient and understanding.

What will I learn?

You will work towards the NVQ in Customer Service and the Customer Service Technical Certificate at either Level 2 or 3 as well as Key Skills in Communication and Application of Number. You will be required to attend lectures in a range of subject areas including Business, Written Communication, Personal Effectiveness, Time Management and PowerPoint presentations. The course includes at least three hours of IT training a week.

How long is the course?

Apprenticeship (Level 2) 12-15 months. Advanced Apprenticeship 24-26 months.

How will I know how I am doing?

The NVQ will be assessed using a variety of methods including observations in your workplace, taped interviews, personal statements and witness testimonies. Key Skills and technical IT qualifications will be assessed externally.

How will this help me in the future?

Successful completion will enhance your job opportunities in the future and help you to progress onto higher level courses, in particular the Advanced Apprenticeship. This will then provide excellent grounding for the Foundation Degree in Administration and Business Technology.

How do I find out more?

For further information on Apprenticeships Customer Service call 0117 312 5000.

Student Profile: Lara Levine

‘I am really enjoying my Customer Service Apprenticeship at City of Bristol College. At the same time as developing my existing skills in customer service, administration and information technology, I am able to earn a salary. Once I have finished the Apprenticeship I would like to do the Foundation Degree in Administration and Business Technology at the College.’

What do I need?

Good command of English language, preferably A-C English. However, the Faculty have a flexible approach.

How to apply

You can use our application form to apply online and initial assessment testing will take place at the Careers office on a date to be arranged.