Coronavirus support for students

Latest coronavirus guidance

All teaching will be delivered online until Monday 8 March 2021. You can find the our latest updates on our main coronavirus page.

Virtual learning support

The College is offering dedicated support for students who feel left behind with their studies because of coronavirus. Get in contact with our Catch-Up Coordinators for one-to-one guidance. They are here to help you catch up with your work, stay on track and get the best possible results.

For a list of useful online learning tools see links for students.

How to join your class on Microsoft Teams

Log on to teams on your computer or download the app for IOS or Android.

Your login is your student number followed by


Your password is the same as you use for college computers.

When you log in you will see your classes.

Logging into Teams and updating your password

For security reasons students may need to reset their password occasionally, and over the Christmas break we have reset our system so you will probably need to do this.

If you know your current password but cannot log in to Teams you need to change your password on Moodle. Enter your student ID and current password to login.

You will then be asked to change your password by entering your old password, along with entering a new password twice

If you have completely forgotten your password, please contact either the IT Helpdesk or your tutor who can reset it for you.

IT Helpdesk can be contacted on or 0117 312 5106.

Study Centre support – now online

Although the Study Centres are closed until further notice, we have detailed instructions on how to access online resources.

The Library Catalogue provides the main gateway to the thousands of full-text e-Journal and magazine articles, e-Books and databases owned by the college.

In addition, in order to support people during the cororavirus outbreak, many major publishers and content providers are now making some of their key collections freely available. For further information and access to these new free resources please see the Study Centre Updates for Online Learning on Moodle.

If you are a HE student please see our Moodle pages for Plymouth or UWE Bristol for updates to their library services.

If you need help accessing resources or your password resetting, please email

Online university resources for HE students

University of Plymouth students: access University of Plymouth resources

University of the West of England students: UWE Bristol resources

Financial support

The College recognises the importance of financial support offered to our students and we are working to ensure this is continued during the College closure. 

We also have information available about fees and refunds for adult courses affected by the coronavirus outbreak.

Covid Homestudy Fund for HE students

We have been granted further funding by the Office for Students to assist students in hardship whilst studying from home. For example if you are having problems accessing equipment because you are sharing with children who are being home educated and are also needing to access your broadband or Wi-Fi or laptop computer.

Our Covid Homestudy Fund has been extended – we can now accept applications until 14 March 2021 and we have increased the maximum available to £300 per student for digital equipment and £500 towards laptop computers.

Students who have already applied will have their applications reassessed and we may increase the amount of our contribution, you may also make a second application if there is something else that is holding you back from your studies. Be sure to tell us what you need and how it will assist your studies along with evidence of the cost.

We have prioritised particular groups of students for this fund, we have expanded the postcode areas that are now considered to be priority groups. If you type your postcode into the box called “map options” on the CDRC maps website and your postcode shows as red (decile 1 or 2) then your postcode makes you a priority student (don’t worry if you cannot access this page, we will check your postcode).

If you have a disability and are claiming DSA then you are a priority student. If you are studying a course that relies on you having access to a computer with access to specialist software to complete an assignment (eg Graphic Design, Photography, Film and Media and final year Counselling students who are undertaking telephone or online counselling as part of a placement) then you are a priority group.

You may apply if you have already bought equipment since lockdown commenced to help you to study from home. You will need to show your proof of purchase.

Please make sure you explain what you want and how it will help you to work more effectively from home and be sure to attach evidence of the costs. If you don’t do this then the application will be rejected. Please only apply for what is needed so that we can help as many people as possible.

If you don’t fall into one of the priority groups, you can still apply but your application will wait until all the priority applications have been looked at first. 

Applications may be made to help towards the costs of the following (this list is an example and is not exhaustive):

  • Contribution towards a laptop computer (max £500).
  • Purchase of data so that you can hotspot from your phone to your laptop if you have poor Wi-Fi connection.
  • Purchase of increased broadband with your broadband provider (you need to be aware that you may need to enter into a contract of 12-24 months and our contribution cannot be relied upon past the end of the academic year).
  • Purchase of paper and ink if you need to print to assist your learning.
  • Purchase of a printer if you need to print to assist your reading and understanding.
  • Purchase of a second screen to allow you to view documents and take part in a meeting at the same time, especially if you are following a creative arts course (eg film and media, graphic design or photography, counselling).
  • Head sets if you are delivering counselling on placement via online or telephone.
  • Software licences for graphic design and photography.
  • Other digital or computer equipment that helps you to study more effectively at home.

To apply for this funding please complete the online form. Please also remember to provide evidence to support your application otherwise it will be rejected. 

Remember to keep evidence of anything you buy with this money as we may ask to see receipts for audit purposes.

Free school meals

For those students usually receiving free college meals, payments will be made directly into their bank accounts. Payments usually made via cheque will be transferred to BACS payments. 

Travel support

Students who receive financial support to travel, M tickets will be arranged to support those students’ return once the College re-opens. 

Support services for City of Bristol College students

During this time, it’s important to look after your mental wellbeing as well as your physical health.

There are services available to you, if you need to talk. These include online and/or telephone services who will listen and help if needed.

The website has more advice in their staying at home guidance.

Bristol Mindline

  • Call 0808 808 0330
  • Available Wednesday to Sunday from 8pm to midnight

Brook Bristol

  • Sexual health advice for under 19s in Bristol
  • Call 0117 929 0090

College Multi-faith Chaplaincy

At this time many of us will need spiritual and mental health support. Our Multi-faith Chaplaincy is available for you.

The Multi-faith Chaplaincy is an open-minded and impartial service which is for people of all faiths and none.


  • Online counselling service (available for under 18s only)
  • Monday – Friday 12pm – 10pm
  • Saturday – Sunday 6pm – 10pm

Off The Record (OTR)

  • A mental health social movement for young people


  • Call 116 123 or visit the website
  • Helpline or email service – not just for crisis
  • Available 24/7


  • Text Shout to 85258
  • 24/7 free text service

The Hideout

  • Support for young people relating to domestic abuse

The Mix

  • Essential support for under 25s

Winston’s Wish

  • Support for bereaved children and young people
  • Helpline for parents/families
  • Email and online chat support services
  • Online resources

Domestic abuse support

You might also be interested in…

Read more about academic and wellbeing support at the College or get in touch for more support.

COVID-19 vaccination webinar

Watch this webinar below from the NHS which addresses misinformation surrounding COVID-19 and the vaccination.

Student works from home

More about coronavirus

Read our latest coronavirus updates and safety guidelines.
Read more