Course overviewCustomer Service Intermediate Apprenticeship City of Bristol College
Are you a ‘people person’? Do you enjoy speaking to and helping customers? Customer service is important in every job. The best customer service people are often the most successful. On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
Who is it for?
This course is designed for anyone interested in learning excellent customer service skills and work with customers on a daily basis.
What you'll learn
As part of your apprenticeship, you will gain a Level 2 Diploma in Customer Service. You’ll learn how to communicate effectively.
To undertake an apprenticeship you will need to be employed (minimum 30 hours per week). Search for apprenticeship vacancies.
Customer service apprentices must be confident when dealing with people and have the passion to provide the best possible service.
How is the course delivered and assessed?
There are two routes through this apprenticeship, both are entirely work-based. Your route will be determined between the College and your employer and you will be advised before you begin your apprenticeship.
This will give you an apprenticeship awarded by Pearson/Edexcel.
This will give you an apprenticeship awarded by City and Guilds. You will need to pass an endpoint assessment in the form of an observation, a professional discussion and a portfolio interview.
An assessor will visit the apprentice regularly in the workplace. The apprentice will attend College to complete Functional Skills in English and Maths if applicable.
Future career and study opportunities
On successful completion of Level 2, you may be able to progress onto the Level 3 Apprenticeship if your job role and position allows.
To keep our students and staff safe, we’re reducing the number of people in our buildings at one time.
To achieve this, most of our courses will include sessions taught at the college supported by online learning to help you reach your full potential.
Find out more about how we’ve adapted due to COVID-19.
Fees and applications
Please hover over the ‘i’ button to find out more about course fees and applications.
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Apprenticeship fees will be agreed between your employer and the College. You will get paid, alongside gaining a qualification. Find out more about apprenticeships.