Course overview

Customer Service Level 2 Apprenticeship City of Bristol College

Are you a ‘people person’? Do you enjoy speaking to and helping customers?

Customer service is important in every job. The best customer service people are often the most successful.

On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.

Additional information

Who is it for?

This course is designed for anyone interested in learning excellent customer service skills and work with customers on a daily basis.

What you'll learn

As part of your apprenticeship, you will gain a Level 2 Diploma in Customer Service. You’ll learn how to communicate effectively.

Entry requirements

To undertake an apprenticeship you will need to be employed (minimum 30 hours per week). Search for apprenticeship vacancies.

Customer service apprentices must be confident when dealing with people and have the passion to provide the best possible service.

How is the course delivered and assessed?

This apprenticeship is awarded by City and Guilds. You will need to pass an endpoint assessment in the form of an observation, a professional discussion and a portfolio interview.

An assessor will visit the apprentice regularly in the workplace. The apprentice will attend College to complete Functional Skills in English and Maths if applicable.

Future career and study opportunities

On successful completion of Level 2, you may be able to progress onto the Level 3 Apprenticeship if your job role and position allows.

Blended learning

To keep our students and staff safe, we’re reducing the number of people in our buildings at one time.

To achieve this, most of our courses will include sessions taught at the college supported by online learning to help you reach your full potential.

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Fees and applications

Please hover over the ā€˜iā€™ button to find out more about course fees and applications.

Customer Service Level 2 Apprenticeship Offsite
Bristol
Course Code
WTP0447CZP-1
Dates
01/01/1970 - 01/01/1970
Duration
Flexible, contact College
Days
Any
Hours per week
Enquire
Start Time
Enquire
Location
Offsite
Fee
Apprenticeship fees will be agreed between your employer and the College. You will get paid, alongside gaining a qualification. Find out more about apprenticeships.
Enquire
Course Code Dates Duration Days Hours per week Start Time Location Fee
WTP0447CZP-1 Variable Dates Flexible, contact College Any Enquire Enquire Offsite
Apprenticeship fees will be agreed between your employer and the College. You will get paid, alongside gaining a qualification. Find out more about apprenticeships.
Enquire