{"id":316,"date":"2026-05-15T17:26:11","date_gmt":"2026-05-15T16:26:11","guid":{"rendered":"https:\/\/www.cityofbristol.ac.uk\/courses\/apprenticeship\/customer-service-practitioner-level-2-apprenticeship\/"},"modified":"2026-10-21T01:00:05","modified_gmt":"2026-10-21T00:00:05","slug":"customer-service-practitioner-level-2-apprenticeship","status":"publish","type":"apprenticeship","link":"https:\/\/www.cityofbristol.ac.uk\/courses\/apprenticeship\/customer-service-practitioner-level-2-apprenticeship\/","title":{"rendered":"Customer Service Practitioner Level 2 Apprenticeship"},"content":{"rendered":"
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Apprenticeship<\/p>\n\t\t\t\t\n\t\t\t\t

Customer Service Practitioner Level 2 Apprenticeship<\/h1>\n\n\t\t\t\t
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The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be…<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t

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\n\t\t\t\t\t\t\t\tEnquire<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tApply now<\/span> to the course Customer Service Practitioner Level 2 Apprenticeship<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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Course overview<\/h2>\n\n\n

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer\u2019s own locality.<\/p>\n

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.<\/p>\n

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and\/or service knowledge when delivering to your customers.<\/p>\n

You provide service in line with the organisation\u2019s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.<\/p>\n<\/p><\/div>\n\n\n\n

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Who is this course for?<\/h2>\n\n\n

This course is designed for anyone interested in learning excellent customer service skills and delivering those skills in the workplace, on a daily basis.<\/p>\n<\/p><\/div>\n\n\n\n

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What you’ll learn<\/h2>\n\n\n

As part of your apprenticeship you will learn how to effectively communicate with a range of customers.<\/p>\n

You will learn how to use IT systems and equipment to assist customers with their needs.<\/p>\n

You will gain knowledge of who your customers are, what their needs are, relevant laws and regulations, brand promise and core values.<\/p>\n<\/p><\/div>\n\n\n\n

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Entry requirements<\/h2>\n\n\n

Apprentices will be required to have or achieve Level 1 in English and Maths by the end of their apprenticeship if they do not already have a GCSE Grade 1 \u2013 9 in both subjects. Where an apprentice has a Level 1 or equivalent, then they will be required to work towards achieving their Level 2 Functional skills during their apprenticeship.<\/p>\n

The duration of the apprenticeship is determined by a number of different factors such as experience and prior learning. The minimum time of an apprenticeship is 12 months with the maximum being identified on an individual basis.<\/p>\n<\/p><\/div>\n\n\n\n

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How is the course delivered and assessed?<\/h2>\n\n\n

Apprentices will be required to have or achieve Level 1 in English and Maths by the end of their apprenticeship if they do not already have a GCSE Grade 1 \u2013 9 in both subjects. Where an apprentice has a Level 1 or equivalent, then they will be required to work towards achieving their Level 2 Functional skills during their apprenticeship.<\/p>\n

The duration of the apprenticeship is determined by a number of different factors such as experience and prior learning. The minimum time of an apprenticeship is 12 months with the maximum being identified on an individual basis.<\/p>\n<\/p><\/div>\n\n\n\n

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Future career and study<\/h2>\n\n\n

This course will equip you with<\/p>\n

skills and knowledge of customer service. These will be useful in various workplaces, such as doctors\u2019 surgeries, retail, hospitality and reception areas.<\/p>\n<\/p><\/div>\n\n\n\n

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Additional costs<\/h2>\n\n\n

<p>As a City of Bristol College student, you may incur additional costs to attend your course. For example, you may likely need to pay for travel and stationery.<\/p>\n<p>There is no cost to you for the end-point assessment.<\/p>\n<\/p><\/div>\n\n\n\n

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Start Your Apprenticeship Journey with City of Bristol College<\/h2>\n<\/div>\n\n\n\n