{"id":944,"date":"2026-10-06T01:00:28","date_gmt":"2026-10-06T00:00:28","guid":{"rendered":"https:\/\/www.cityofbristol.ac.uk\/courses\/course\/introduction-to-customer-service\/"},"modified":"2026-10-14T14:44:14","modified_gmt":"2026-10-14T13:44:14","slug":"introduction-to-customer-service","status":"publish","type":"course","link":"https:\/\/www.cityofbristol.ac.uk\/courses\/course\/introduction-to-customer-service\/","title":{"rendered":"Introduction to Customer Service"},"content":{"rendered":"<div id=\"course-header\" class=\"course-header course-header-container pb-0 alignfull mt-0 pt-0\">\n\t<div class=\"course-header-layout has-custom-gradient-two-gradient-background \">\n\t\t<div class=\"course-info-column\">\n\t\t\t<div class=\"course-info\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"course-level\">Level 1<\/p>\n\t\t\t\t\n\t\t\t\t<h1 class=\"course-title has-toledo-color has-3-font-size--mobile\">Introduction to Customer Service<\/h1>\n\n\t\t\t\t<div class=\"course-dynamic-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"content mb-4 mt-3\">\n\t\t\t\t\t\t\t<p>This course provides students with the knowledge and understanding that is required to work in a range of different environments within a customer service role. It will prepare you to effectively work in a customer-facing&#8230;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"course-actions\">\n\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t\t\t\t<a data-detail=\"enquire_url\" class=\"wp-block-button__link cobc-apply-url has-text-align-center wp-element-button button\" href=\"\" title=\"Enquire about this course\"><span>Enquire<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t\t\t\t<a data-detail=\"apply_url\" title=\"Apply for this course\" class=\"cobc-apply-url is-disabled wp-block-button__link has-text-align-center wp-element-button button\" href=\"\" target=\"_blank\"><span>Apply now<\/span><span class=\"is-sr-only\"> to the course Introduction to Customer Service<\/span><\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\tdata-basket-add=\"true\"\n\t\t\t\t\t\t\t\t\tdata-page-id=\"\"\n\t\t\t\t\t\t\t\t\tdata-page-link=\"https:\/\/www.cityofbristol.ac.uk\/courses\/course\/introduction-to-customer-service\/\"\n\t\t\t\t\t\t\t\t\tdata-page-title=\"Introduction to Customer Service\"\n\t\t\t\t\t\t\t\t\ttitle=\"Add this course to your digital prospectus\"\n\t\t\t\t\t\t\t\t\tclass=\"add-to-basket-button wp-block-button__link has-text-align-center wp-element-button button button--outline\">\n\t\t\t\t\t\t\t\t\tAdd to prospectus\n\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"course-image-column\">\n\t\t\t<img src=\"https:\/\/www.cityofbristol.ac.uk\/wp-content\/uploads\/sites\/2\/2026\/09\/Introduction-to-Customer-Service.webp\" alt=\"Introduction to Customer Service - course hero image\" decoding=\"async\" class=\"course-image\" \/>\t\t<\/div>\n\n\t\t<img decoding=\"async\" src=\"https:\/\/www.cityofbristol.ac.uk\/courses\/wp-content\/themes\/city-of-bristol-college-parent\/assets\/dist\/img\/worm\/front-page.svg\" alt=\"\" class=\"course-header--worm \" \/>\n\t<\/div>\n\n\t\t\t<div class=\"quick-info has-toledo-background-color has-white-color\">\n\t\t\t<div class=\"container pl-0 pr-0\">\n\t\t\t\t<h2 class=\"has-white-color\">Quick info<\/h2>\n\t\t\t\t<dl id=\"course-details\" class=\"course-details-list\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t<dt>Qualification<\/dt>\n\t\t\t\t\t\t\t\t<dd data-detail=\"qualification\">xxx<\/dd>\n\t\t\t\t\t\t\t<\/div><div>\n\t\t\t\t\t\t\t\t<dt>Awarding Organisation<\/dt>\n\t\t\t\t\t\t\t\t<dd data-detail=\"awarding_organisation\">OCR<\/dd>\n\t\t\t\t\t\t\t<\/div><div>\n\t\t\t\t\t\t\t\t<dt>Course type<\/dt>\n\t\t\t\t\t\t\t\t<dd data-detail=\"course_type\">xxx<\/dd>\n\t\t\t\t\t\t\t<\/div><div>\n\t\t\t\t\t\t\t\t<dt>Duration<\/dt>\n\t\t\t\t\t\t\t\t<dd data-detail=\"duration\">xxx<\/dd>\n\t\t\t\t\t\t\t<\/div><div>\n\t\t\t\t\t\t\t\t<dt>Centre<\/dt>\n\t\t\t\t\t\t\t\t<dd data-detail=\"centre\">xxx<\/dd>\n\t\t\t\t\t\t\t<\/div><div>\n\t\t\t\t\t\t\t\t<dt>Course level<\/dt>\n\t\t\t\t\t\t\t\t<dd data-detail=\"level\">xxx<\/dd>\n\t\t\t\t\t\t\t<\/div><div>\n\t\t\t\t\t\t\t\t<dt>Course code<\/dt>\n\t\t\t\t\t\t\t\t<dd data-detail=\"course_code\">xxx<\/dd>\n\t\t\t\t\t\t\t<\/div><div>\n\t\t\t\t\t\t\t\t<dt>Dates<\/dt>\n\t\t\t\t\t\t\t\t<dd data-detail=\"dates\">xxx<\/dd>\n\t\t\t\t\t\t\t<\/div>\t\t\t\t<\/dl>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t\t<div class=\"course-header-dates has-black-background-color has-white-color is-hidden\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"course-header-dates-header\">\n\t\t\t\t\t<h2 class=\"has-white-color has-5-font-size\">Interested in another start date?<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\t<ul id=\"course-dates-list\" class=\"course-dates-list is-list-style-none is-marginless is-paddingless\">\n\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t<label aria-label=\"Set course mode to Full-time\">\n\t\t\t\t\t\t\t\t\t<input type=\"radio\" value=\"945\" name=\"course_mode\" class=\"course_mode is-sr-only\"  checked='checked' \/>\n\t\t\t\t\t\t\t\t\t<span class=\"is-flex is-flex-direction-column has-text-align-center is-italic\">\n\t\t\t\t\t\t\t\t\t\t<span>06\/09\/2027 &#8211; 29\/06\/2028<\/span>\n\t\t\t\t\t\t\t\t\t\t<span>Full-time<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t<\/li>\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\"wp-block-cobc-course-section alignfull course-section has-global-padding is-layout-constrained wp-block-cobc-course-section-is-layout-constrained\" data-conditional-meta=\"{&quot;conditions&quot;:[{&quot;field&quot;:&quot;course_overview&quot;,&quot;operator&quot;:&quot;isset&quot;,&quot;valueType&quot;:&quot;static&quot;,&quot;value&quot;:&quot;&quot;,&quot;compareField&quot;:&quot;&quot;}],&quot;relationship&quot;:&quot;AND&quot;}\">\n<h2 id=\"course-overview\" class=\"wp-block-heading has-toledo-color has-text-color has-link-color wp-elements-2\">Course overview<\/h2>\n\n\n<div class=\"happypress-custom-fields happypress-custom-fields-course_overview\"><p>This course provides students with the knowledge and understanding that is required to work in a range of different environments within a customer service role. It will prepare you to effectively work in a customer-facing environment such as the Retail, Tourism or Leisure sector.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover alignwide is-light\" style=\"min-height:241px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-hint-of-yellow-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center has-toledo-color has-text-color has-link-color wp-elements-3\" id=\"how-to-apply\">How to apply<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Find out more about our A Level pathways and how to apply<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button \">\n\t\t\t<a class=\"wp-block-button__link wp-element-button button\" href=\"\" ><span>Apply now<\/span><\/a>\n\t\t<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cobc-course-section course-section has-global-padding is-layout-constrained wp-block-cobc-course-section-is-layout-constrained\" data-conditional-meta=\"{&quot;conditions&quot;:[{&quot;field&quot;:&quot;who_for&quot;,&quot;operator&quot;:&quot;isset&quot;,&quot;valueType&quot;:&quot;static&quot;,&quot;value&quot;:&quot;&quot;,&quot;compareField&quot;:&quot;&quot;}],&quot;relationship&quot;:&quot;AND&quot;}\">\n<h2 id=\"who-is-this-course-for\" class=\"wp-block-heading has-toledo-color has-text-color has-link-color wp-elements-4\">Who is this course for?<\/h2>\n\n\n<div class=\"happypress-custom-fields happypress-custom-fields-who_for\"><p>This qualification is for individuals who are interested in starting a career in the customer service industry.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cobc-course-section course-section has-global-padding is-layout-constrained wp-block-cobc-course-section-is-layout-constrained\" data-conditional-meta=\"{&quot;conditions&quot;:[{&quot;field&quot;:&quot;what_learn&quot;,&quot;operator&quot;:&quot;isset&quot;,&quot;valueType&quot;:&quot;static&quot;,&quot;value&quot;:&quot;&quot;,&quot;compareField&quot;:&quot;&quot;}],&quot;relationship&quot;:&quot;AND&quot;}\">\n<h2 id=\"what-you-ll-learn\" class=\"wp-block-heading has-toledo-color has-text-color has-link-color wp-elements-5\">What you&#8217;ll learn<\/h2>\n\n\n<div class=\"happypress-custom-fields happypress-custom-fields-what_learn\"><p>This qualification provides a basic understanding of the impact of customer service and will equip candidates with the necessary basic skills to work and support customer service delivery. This will include compulsory face to face interactions in customer service roles, being a student ambassador and attending open days and college events to build knowledge and understanding a realistic environments<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cobc-course-section course-section has-global-padding is-layout-constrained wp-block-cobc-course-section-is-layout-constrained\" data-conditional-meta=\"{&quot;conditions&quot;:[{&quot;field&quot;:&quot;entry_requirements&quot;,&quot;operator&quot;:&quot;isset&quot;,&quot;valueType&quot;:&quot;static&quot;,&quot;value&quot;:&quot;&quot;,&quot;compareField&quot;:&quot;&quot;}],&quot;relationship&quot;:&quot;AND&quot;}\">\n<h2 id=\"what-you-ll-learn\" class=\"wp-block-heading has-toledo-color has-text-color has-link-color wp-elements-6\">Entry requirements<\/h2>\n\n\n<div class=\"happypress-custom-fields happypress-custom-fields-entry_requirements\"><p>4 x GCSEs at Level 2 or above including Maths and\/or English We will invite you to a course information meeting event where you will receive information, advice and guidance about the course you have applied for. This will be an opportunity for you to gain valuable information about the course and give you the opportunity to ask any questions that you may have.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cobc-course-section course-section has-global-padding is-layout-constrained wp-block-cobc-course-section-is-layout-constrained\" data-conditional-meta=\"{&quot;conditions&quot;:[{&quot;field&quot;:&quot;future_career&quot;,&quot;operator&quot;:&quot;isset&quot;,&quot;valueType&quot;:&quot;static&quot;,&quot;value&quot;:&quot;&quot;,&quot;compareField&quot;:&quot;&quot;}],&quot;relationship&quot;:&quot;AND&quot;}\">\n<h2 id=\"what-you-ll-learn\" class=\"wp-block-heading has-toledo-color has-text-color has-link-color wp-elements-7\">Future career and study<\/h2>\n\n\n<div class=\"happypress-custom-fields happypress-custom-fields-future_career\"><p>When you complete this course, you could seek employment in the retail, leisure or tourism industry. Alternatively, you could develop your skills and knowledge further by joining one of our specific related courses within the services industries department.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cobc-course-section course-section has-global-padding is-layout-constrained wp-block-cobc-course-section-is-layout-constrained\" data-conditional-meta=\"{&quot;conditions&quot;:[{&quot;field&quot;:&quot;additional_costs&quot;,&quot;operator&quot;:&quot;isset&quot;,&quot;valueType&quot;:&quot;static&quot;,&quot;value&quot;:&quot;&quot;,&quot;compareField&quot;:&quot;&quot;}],&quot;relationship&quot;:&quot;AND&quot;}\">\n<h2 id=\"what-you-ll-learn\" class=\"wp-block-heading has-toledo-color has-text-color has-link-color wp-elements-8\">Additional costs<\/h2>\n\n\n<div class=\"happypress-custom-fields happypress-custom-fields-additional_costs\"><p>There will be cost to the course to cover any specific equipment, trips and\/ or enrichment activities throughout the year. This cost is to be confirmed. If you are on a limited income, you may be eligible to receive help with these costs from our Learner Support Funding Bursary.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide has-hint-of-yellow-background-color has-background is-layout-flex wp-container-core-columns-is-layout-bcc5e736 wp-block-columns-is-layout-flex\" style=\"padding-top:40px;padding-bottom:40px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 id=\"s\" class=\"wp-block-heading has-toledo-color has-text-color has-link-color wp-elements-9\">Frequently asked questions<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-happypress-details-group\" data-details-group=\"details-group-adb6c77c\" data-exclusive=\"true\" data-faq-schema=\"false\">\t\t<details\n\t\t\tclass=\"wp-block-details is-layout-block is-icon-caret\"\n\t\t\t name=\"details-group-adb6c77c\"\t\t\t\t\t><summary\n\t\t\t\t color: #ffffff; background-color: #450020;  style=\"color: #ffffff; background-color: #450020;\"\t\t\t\t\t\t\t>How to apply?\t\t\t\t<svg class=\"icon icon-caret\" aria-hidden=\"true\" viewBox=\"0 0 320 512\"><path d=\"M310.6 246.6l-127.1 128C176.4 380.9 168.2 384 160 384s-16.38-3.125-22.63-9.375l-127.1-128C.2244 237.5-2.516 223.7 2.438 211.8S19.07 192 32 192h255.1c12.94 0 24.62 7.781 29.58 19.75S319.8 237.5 310.6 246.6z\"\/><\/svg>\t\t\t<\/summary>\n\t\t\t<div\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><strong>Your admissions journey will follow a number of\u00a0straightforward\u00a0steps\u00a0and will likely follow a similar format to the steps outlined on our &#8216;<a href=\"https:\/\/www.cityofbristol.ac.uk\/how-to-apply\/\">How to Apply<\/a>&#8216; page. <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">For 16-18 courses, places will be offered for a specific course of study at City of Bristol College, subject to the applicant meeting all course entry criteria.<\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button \">\n\t\t\t<a class=\"wp-block-button__link wp-element-button button\" href=\"https:\/\/www.cityofbristol.ac.uk\/how-to-apply\/\"><span>Find out more<\/span><\/a>\n\t\t<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/details>\n\t\t\n\n\t\t<details\n\t\t\tclass=\"wp-block-details is-layout-block is-icon-caret\"\n\t\t\t name=\"details-group-adb6c77c\"\t\t\t\t\t><summary\n\t\t\t\t color: #ffffff; background-color: #450020;  style=\"color: #ffffff; background-color: #450020;\"\t\t\t\t\t\t\t>What support is available to me as a student?\t\t\t\t<svg class=\"icon icon-caret\" aria-hidden=\"true\" viewBox=\"0 0 320 512\"><path d=\"M310.6 246.6l-127.1 128C176.4 380.9 168.2 384 160 384s-16.38-3.125-22.63-9.375l-127.1-128C.2244 237.5-2.516 223.7 2.438 211.8S19.07 192 32 192h255.1c12.94 0 24.62 7.781 29.58 19.75S319.8 237.5 310.6 246.6z\"\/><\/svg>\t\t\t<\/summary>\n\t\t\t<div\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">You\u2019ll have our support for every step of your studies. We\u2019re here to help make sure you get the support that you need to succeed.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Careers Advice<\/li>\n\n\n\n<li>Learning Support<\/li>\n\n\n\n<li>Students in Care<\/li>\n\n\n\n<li>Fees &amp; Financial Support<\/li>\n\n\n\n<li>Mental Health Support<\/li>\n\n\n\n<li>Academic and Personal Support<\/li>\n<\/ul>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button \">\n\t\t\t<a class=\"wp-block-button__link wp-element-button button\" href=\"https:\/\/www.cityofbristol.ac.uk\/students\/support\/\"><span>Find out more<\/span><\/a>\n\t\t<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/details>\n\t\t\n\n\t\t<details\n\t\t\tclass=\"wp-block-details is-layout-block is-icon-caret\"\n\t\t\t name=\"details-group-adb6c77c\"\t\t\t\t\t><summary\n\t\t\t\t color: #ffffff; background-color: #450020;  style=\"color: #ffffff; background-color: #450020;\"\t\t\t\t\t\t\t>What facilities will I have access to as a student here?\t\t\t\t<svg class=\"icon icon-caret\" aria-hidden=\"true\" viewBox=\"0 0 320 512\"><path d=\"M310.6 246.6l-127.1 128C176.4 380.9 168.2 384 160 384s-16.38-3.125-22.63-9.375l-127.1-128C.2244 237.5-2.516 223.7 2.438 211.8S19.07 192 32 192h255.1c12.94 0 24.62 7.781 29.58 19.75S319.8 237.5 310.6 246.6z\"\/><\/svg>\t\t\t<\/summary>\n\t\t\t<div\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">From state-of-the-art engineering, construction and motor vehicle centres to welcoming spaces for A Levels, technical and vocational courses, our facilities are designed to support students in developing the skills, knowledge and experience they need for their future.<\/p>\n\n<p class=\"wp-block-paragraph\">Explore our centres, as well as our training restaurants and salons, where students can put their learning into practice in professional environments.<\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button \">\n\t\t\t<a class=\"wp-block-button__link wp-element-button button\" href=\"https:\/\/www.cityofbristol.ac.uk\/centres-and-facilities\/\"><span>Find out more<\/span><\/a>\n\t\t<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/details>\n\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"pathways has-text-align-left wp-block-cobc-pathways\">\n\t<div class=\"pathways__content\">\n\t\t\t<\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","tags":[],"age_group":[91],"subject_area":[58],"course_type":[7],"course_award":[42],"class_list":["post-944","course","type-course","status-publish","hentry","age_group-16-18","subject_area-fitness-outdoor-pursuits-and-public-services","course_type-full-time","course_award-city-guilds"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cityofbristol.ac.uk\/courses\/wp-json\/wp\/v2\/course\/944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cityofbristol.ac.uk\/courses\/wp-json\/wp\/v2\/course"}],"about":[{"href":"https:\/\/www.cityofbristol.ac.uk\/courses\/wp-json\/wp\/v2\/types\/course"}],"wp:attachment":[{"href":"https:\/\/www.cityofbristol.ac.uk\/courses\/wp-json\/wp\/v2\/media?parent=944"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cityofbristol.ac.uk\/courses\/wp-json\/wp\/v2\/tags?post=944"},{"taxonomy":"age_group","embeddable":true,"href":"https:\/\/www.cityofbristol.ac.uk\/courses\/wp-json\/wp\/v2\/age_group?post=944"},{"taxonomy":"subject_area","embeddable":true,"href":"https:\/\/www.cityofbristol.ac.uk\/courses\/wp-json\/wp\/v2\/subject_area?post=944"},{"taxonomy":"course_type","embeddable":true,"href":"https:\/\/www.cityofbristol.ac.uk\/courses\/wp-json\/wp\/v2\/course_type?post=944"},{"taxonomy":"course_award","embeddable":true,"href":"https:\/\/www.cityofbristol.ac.uk\/courses\/wp-json\/wp\/v2\/course_award?post=944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}