Entry Level
Customer Service (ESOL) L1 Award – 1 Year
ESOL for Customer Service is a 10-week short course that meets one day a week for 3 hours. It is taught by an ESOL lecturer who will teach sessions on subjects such as: vocabulary and…
Quick info
- Qualification
- xxx
- Awarding Organisation
- xxx
- Course type
- xxx
- Duration
- xxx
- Centre
- xxx
- Course level
- xxx
- Course code
- xxx
- Dates
- xxx
Interested in another start date?
Course overview
ESOL for Customer Service is a 10-week short course that meets one day a week for 3 hours.
It is taught by an ESOL lecturer who will teach sessions on subjects such as: vocabulary and phrases for working in customer service, understanding body language, telephone conversation skills, writing formal emails, solving problems for customers, and updating your CV.
This class is best suited to individuals whose first language is not English and who are looking to work in the business sector in the UK. Due to the nature of the course, you must be working at Entry 2 or above in your English skills to enrol. If you don't know your English level, you can still enquire and will be given an assessment date.
How to apply
Interested in joining us? Discover how to apply and find out how we’ll support you through the admissions process.
Who is this course for?
This course is one of the ESOL Vocational Short Courses which are for adults whose first language is not English and who are hoping to learn some of the key skills and language needed for work and study in this sector.
This ESOL Vocational Short Course is for students who have at least an intermediate level of English (Entry Level 2 or above).
What you’ll learn
You will learn in face-to-face classes about topics such as: vocabulary and phrases for working in customer service, understanding body language, telephone conversation skills, writing formal emails, solving problems for customers, and updating your CV.
Entry requirements
You must be a non-native speaker of English and have at least Entry Level 2 English. You must also be able to commit to coming to class one day a week for 10 weeks.
We are firmly committed to finding the right course for you to ensure you can flourish! Talk to us today if you have any concerns about the application process, we are here to help take you to the next level.
Future career and study
This course is designed to be a stepping stone into further studies or employment. Ideally, you will finish this course and then join a twice-a-week Adult ESOL course, another 10 week ESOL Vocational Short Course or a full-time or part-time vocational course. You may also go on to find new employment.
Additional costs
If you meet the residency requirements, this course is free. If you do not, then the fee is £180. Your residency status is determined by the Student Services team at reception.
If you have lived in the UK or a country in the EEA, you will meet the residency requirements, but there are other specialised ways of meeting the requirements that the Student Services team can explain further (i.e. refugees and asylum seekers can take the course for free).