Level 1

Introduction to Customer Service

This course provides students with the knowledge and understanding that is required to work in a range of different environments within a customer service role. It will prepare you to effectively work in a customer-facing…

Enquire
Apply now to the course Introduction to Customer Service
Introduction to Customer Service - course hero image

Quick info

Qualification
xxx
Awarding Organisation
OCR
Course type
xxx
Duration
xxx
Centre
xxx
Course level
xxx
Course code
xxx
Dates
xxx

Course overview

This course provides students with the knowledge and understanding that is required to work in a range of different environments within a customer service role. It will prepare you to effectively work in a customer-facing environment such as the Retail, Tourism or Leisure sector.

How to apply

Find out more about our A Level pathways and how to apply

Apply now

Who is this course for?

This qualification is for individuals who are interested in starting a career in the customer service industry.

What you’ll learn

This qualification provides a basic understanding of the impact of customer service and will equip candidates with the necessary basic skills to work and support customer service delivery. This will include compulsory face to face interactions in customer service roles, being a student ambassador and attending open days and college events to build knowledge and understanding a realistic environments

Entry requirements

4 x GCSEs at Level 2 or above including Maths and/or English We will invite you to a course information meeting event where you will receive information, advice and guidance about the course you have applied for. This will be an opportunity for you to gain valuable information about the course and give you the opportunity to ask any questions that you may have.

Future career and study

When you complete this course, you could seek employment in the retail, leisure or tourism industry. Alternatively, you could develop your skills and knowledge further by joining one of our specific related courses within the services industries department.

Additional costs

There will be cost to the course to cover any specific equipment, trips and/ or enrichment activities throughout the year. This cost is to be confirmed. If you are on a limited income, you may be eligible to receive help with these costs from our Learner Support Funding Bursary.

Frequently asked questions

How to apply?

Your admissions journey will follow a number of straightforward steps and will likely follow a similar format to the steps outlined on our ‘How to Apply‘ page.

For 16-18 courses, places will be offered for a specific course of study at City of Bristol College, subject to the applicant meeting all course entry criteria.

Find out more
What support is available to me as a student?

You’ll have our support for every step of your studies. We’re here to help make sure you get the support that you need to succeed.

  • Careers Advice
  • Learning Support
  • Students in Care
  • Fees & Financial Support
  • Mental Health Support
  • Academic and Personal Support
Find out more
What facilities will I have access to as a student here?

From state-of-the-art engineering, construction and motor vehicle centres to welcoming spaces for A Levels, technical and vocational courses, our facilities are designed to support students in developing the skills, knowledge and experience they need for their future.

Explore our centres, as well as our training restaurants and salons, where students can put their learning into practice in professional environments.

Find out more
Back to course list