Course overview

Adult ESOL for Customer Service City of Bristol College

This Adult ESOL for customer service course will help you understand customer service roles and the language used within the area. The 10-week course has informal and engaging lessons, in which you will get the support of an industry expert and ESOL lecturer.

This ESOL and vocational course is for students who have at least an intermediate level of English (Entry Level 2 or above). If you do not have this level of English, please apply for the Beginner’s English course.

Once you have achieved Entry Level 2 you will have the required level of English to apply for our ESOL and vocational courses.

Dates and applications

Please hover over the ‘i’ button to find out more about course fees and applications.

Adult ESOL for Customer Service College Green Centre
Bristol
Course Code
CGP0964C01-2
Dates
16/01/2023 - 27/03/2023
Duration
10 weeks
Days
Mon
Hours per week
3.00
Start Time
17:00
Location
College Green Centre
Fee
Please contact us for more information.
Enquire
Adult ESOL for Customer Service College Green Centre
Bristol
Course Code
CGP0964C01-3
Dates
24/04/2023 - 10/07/2023
Duration
10 weeks
Days
Mon
Hours per week
3.00
Start Time
17:00
Location
College Green Centre
Fee
Please contact us for more information.
Enquire
Course Code Dates Duration Days Hours per week Start Time Location Fee
CGP0964C01-2 16/01/2023 - 27/03/2023 10 weeks Mon 3.00 17:00 College Green Centre
Please contact us for more information.
Enquire
CGP0964C01-3 24/04/2023 - 10/07/2023 10 weeks Mon 3.00 17:00 College Green Centre
Please contact us for more information.
Enquire

Additional information

Who is this course for?

These are for adults whose first language is not English and hoping to learn some of the key skills needed for roles in customer service. There are a range of courses and different start times to help with other commitments you may have.

This ESOL and vocational course is for students who have at least an intermediate level of English (Entry Level 2 or above). If you do not have this level of English, please apply for the Beginner’s English course.

Once you have achieved Entry Level 2 you will have the required level of English to apply for our ESOL and vocational courses.

What you'll learn

Alongside developing your spoken and written English with a focus on customer service, you will learn:

  • How to use formal English in emails
  • Telephone communication skills
  • How to handle complaints

These courses are designed to give you a better understanding of the industry and give you the confidence to pursue further studies or find employment.

Course entry requirements

This ESOL and vocational course is for students who have at least an intermediate level of English (Entry Level 2 or above). If you do not have this level of English, please apply for the Beginner’s English course.

How is the course delivered and assessed?

The course has been planned by a vocational and ESOL lecturer to ensure you can have the best experience.

It will be delivered in a variety of settings (depending on which course you choose) and will be a mixture of activities, informal discussions and projects to complete.

Assessment will be through informal discussions, completion of tasks and projects and review of targets set.

Future career and study opportunities

These courses are designed to be a stepping stone into further studies or even employment. You will gain insight into specific industries and if they are right for you.

Additional costs

As a City of Bristol College student, you may incur additional costs to attend your course. For example, it is likely you may need to pay for travel and stationery. 

Many courses offer learning opportunities that you may need to pay for. This may include things like study visits and visiting speakers. We will let you know in advance if there will be additional costs.

If you are on a limited income, you may be able to receive help from our Learner Support Funding Bursary.

  • Career Coach
    For guidance on which career path to take, to explore career options related to our courses, find out which careers are in demand, and then get the training you need.

Where to find us