Course overviewAdult ESOL for Customer Service City of Bristol College
ESOL for Customer Service is a 10-week short course that meets one day a week for 3 hours.
It is taught by a vocational specialist and an ESOL lecturer who will together teach sessions on subjects such as: vocabulary and phrases for working in customer service, understanding body language, telephone conversation skills, writing formal emails, solving problems for customers, and updating your CV.
This class is best suited to individuals whose first language is not English and who are looking to work in the business sector in the UK. Due to the nature of the course, having at least Entry 2 Level of English is recommended before joining.
Dates and applications
Please hover over the ‘i’ button to find out more about course fees and applications.
|Course Code||Dates||Duration||Days||Hours per week||Start Time||Location||Fee|
|CGP0964C01-2||10/01/2024 - 20/03/2024||10 weeks||Weds||3.00||13:30||College Green Centre||Enquire|
|CGP0964C01-3||16/04/2024 - 25/06/2024||10 weeks||Tues||3.00||13:15||College Green Centre||Enquire|
|CGP0964C01-1||20/09/2023 - 29/11/2023||10 weeks||Weds||3.00||13:30||College Green Centre||Enquire|
Who is this course for?
This course is one of the ESOL Vocational Short Courses which are for adults whose first language is not English and who are hoping to learn some of the key skills and language needed for work and study in this sector.
This ESOL Vocational Short Course is for students who have at least an intermediate level of English (Entry Level 2 or above). If you do not have this level of English, please apply for the Adult English Short Course.
What you'll learn
You will learn in face-to-face classes about topics such as: vocabulary and phrases for working in customer service, understanding body language, telephone conversation skills, writing formal emails, solving problems for customers, and updating your CV.
Course entry requirements
You must be a non-native speaker of English and have at least Entry Level 2 English. You must also be able to commit to coming to class one day a week for 10 weeks.
How is the course delivered and assessed?
The course is delivered face-to-face once a week. There are no formal assessments as this is an ILP course (Individual Learning Plan) which means that you will set your own goals at the beginning of the class and work to achieve them throughout the ten weeks with the help of the lecturer. At the end of the 10 weeks, if you have achieved all of your goals, you will receive a College Certificate.
Future career and study opportunities
This course is designed to be a stepping stone into further studies or employment. Ideally, you will finish this course and then join a twice-a-week Adult ESOL course, another 10 week ESOL Vocational Short Course or a full-time or part-time vocational course. You may also go on to find new employment.
If you meet the residency requirements, this course is free. If you do not, then the fee is £180. Your residency status is determined by the Student Services team at reception.
If you have lived in the UK or a country in the EEA, you will meet the residency requirements, but there are other specialised ways of meeting the requirements that the Student Services team can explain further (i.e. refugees and asylum seekers can take the course for free).
For guidance on which career path to take, to explore career options related to our courses, find out which careers are in demand, and then get the training you need.