Adult ESOL for Customer Service

This course is one of the ESOL Vocational Short Courses which are for adults whose first language is not English and who are hoping to learn some of the key skills and language needed for work and study in this sector.

This ESOL Vocational Short Course is for students who have at least an intermediate level of English (Entry Level 2 or above). If you do not have this level of English, please apply for the Adult English Short Course.

You will learn in face-to-face classes about topics such as: vocabulary and phrases for working in customer service, understanding body language, telephone conversation skills, writing formal emails, solving problems for customers, and updating your CV.

You must be a non-native speaker of English and have at least Entry Level 2 English. You must also be able to commit to coming to class one day a week for 10 weeks.

We will invite you to a course information meeting event where you will receive information, advice, and guidance about the course you have applied for. This will be an opportunity for you to gain valuable information about the course and give you the opportunity to ask any questions you may have.

You will provide a copy of your last school report and / or a reference from an employer or relevant professional other. This is to ensure we can support you to be able to achieve well on the course.

Don’t have any formal qualifications? Don’t worry, let us know and we can assess you to ensure you will be able to achieve well on the course.

We are firmly committed to finding the right course for you to ensure you can flourish! Talk to us today if you have any concerns about the application process, we are here to help take you to the next level.

The course is delivered face-to-face once a week. There are no formal assessments as this is an ILP course (Individual Learning Plan) which means that you will set your own goals at the beginning of the class and work to achieve them throughout the ten weeks with the help of the lecturer. At the end of the 10 weeks, if you have achieved all of your goals, you will receive a College Certificate.

This course is designed to be a stepping stone into further studies or employment. Ideally, you will finish this course and then join a twice-a-week Adult ESOL course, another 10 week ESOL Vocational Short Course or a full-time or part-time vocational course. You may also go on to find new employment.

If you meet the residency requirements, this course is free. If you do not, then the fee is £180. Your residency status is determined by the Student Services team at reception.

If you have lived in the UK or a country in the EEA, you will meet the residency requirements, but there are other specialised ways of meeting the requirements that the Student Services team can explain further (i.e. refugees and asylum seekers can take the course for free).