Course overview

Adult ESOL for Customer Service City of Bristol College

ESOL for Customer Service is a 10-week short course that meets one day a week for 3 hours.

It is taught by a vocational specialist and an ESOL lecturer who will together teach sessions on subjects such as: vocabulary and phrases for working in customer service, understanding body language, telephone conversation skills, writing formal emails, solving problems for customers, and updating your CV.

This class is best suited to individuals whose first language is not English and who are looking to work in the business sector in the UK. Due to the nature of the course, having at least Entry 2 Level of English is recommended before joining.

Dates and applications

Please hover over the ‘i’ button to find out more about course fees and applications.

Adult ESOL for Customer Service College Green Centre
Bristol
Course Code
CGP0964C01-3
Dates
16/04/2024 - 25/06/2024
Duration
10 weeks
Days
Tues
Hours per week
3.00
Start Time
13:15
Location
College Green Centre
Fee
The course fee is £180 but this can be paid for under certain circumstances, please contact us to discuss your options or visit our Financial Support page.
Enquire
Course Code Dates Duration Days Hours per week Start Time Location Fee
CGP0964C01-3 16/04/2024 - 25/06/2024 10 weeks Tues 3.00 13:15 College Green Centre
The course fee is £180 but this can be paid for under certain circumstances, please contact us to discuss your options or visit our Financial Support page.
Enquire

Additional information

Who is this course for?

This course is one of the ESOL Vocational Short Courses which are for adults whose first language is not English and who are hoping to learn some of the key skills and language needed for work and study in this sector.

This ESOL Vocational Short Course is for students who have at least an intermediate level of English (Entry Level 2 or above). If you do not have this level of English, please apply for the Adult English Short Course.

What you'll learn

You will learn in face-to-face classes about topics such as: vocabulary and phrases for working in customer service, understanding body language, telephone conversation skills, writing formal emails, solving problems for customers, and updating your CV.

Course entry requirements

You must be a non-native speaker of English and have at least Entry Level 2 English. You must also be able to commit to coming to class one day a week for 10 weeks.

We will invite you to a course information meeting event where you will receive information, advice, and guidance about the course you have applied for. This will be an opportunity for you to gain valuable information about the course and give you the opportunity to ask any questions you may have.

You will provide a copy of your last school report and / or a reference from an employer or relevant professional other. This is to ensure we can support you to be able to achieve well on the course.

Don’t have any formal qualifications? Don’t worry, let us know and we can assess you to ensure you will be able to achieve well on the course.

We are firmly committed to finding the right course for you to ensure you can flourish! Talk to us today if you have any concerns about the application process, we are here to help take you to the next level.

How is the course delivered and assessed?

The course is delivered face-to-face once a week. There are no formal assessments as this is an ILP course (Individual Learning Plan) which means that you will set your own goals at the beginning of the class and work to achieve them throughout the ten weeks with the help of the lecturer. At the end of the 10 weeks, if you have achieved all of your goals, you will receive a College Certificate.

Future career and study opportunities

This course is designed to be a stepping stone into further studies or employment. Ideally, you will finish this course and then join a twice-a-week Adult ESOL course, another 10 week ESOL Vocational Short Course or a full-time or part-time vocational course. You may also go on to find new employment.

Additional costs

If you meet the residency requirements, this course is free. If you do not, then the fee is £180. Your residency status is determined by the Student Services team at reception.

If you have lived in the UK or a country in the EEA, you will meet the residency requirements, but there are other specialised ways of meeting the requirements that the Student Services team can explain further (i.e. refugees and asylum seekers can take the course for free).

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