Digital Support Technician Level 3 Apprenticeship

The course is for anyone working in IT support looking to move into or enhance their understanding of software support and working on projects enhancing the way that businesses use IT systems. 

Digital support technicians can be found in many differing organisations, large and small, in all sectors, and within public, private and voluntary organisations.  Organisations of all types are increasing applying digital technologies across all their business functions to maximise productivity.  The demand for people who can support and implement these digital operations and digital transformation projects is increasing. Similarly, organisations of all types are increasingly supporting their service users though online and digital channels, as they develop omni-channel approaches to meeting customer needs, deflect traditional telephone and face-to-face contacts and to reduce costs.

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. They will select one of the following two options:

• A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives

• A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies

In their daily work, Digital Support Technicians interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face to face.

GCSE Maths and English at Grade C or above or a willingness to work towards these as part of the course.

Lessons will be remotely delivered every month by an experienced assessor. Regular discussions with the assessor will also help reinforce the knowledge and understanding as well as providing additional support and understanding.

A maximum of 12 weeks to complete: 

• Knowledge test – comprised of two units – one on the core knowledge and one on the specialist knowledge.
• A case study presentation and interview– comprised of two parts: A case study giving the apprentice the opportunity to present a real-life case study that they have undertaken in the workplace followed by a structured interview with an independent assessor – assessing the knowledge, skills and behaviours. 

The course can be used as a stepping stone to enhance the career prospects of anyone working in IT technical support or wanting to move into technical support, and then can be further enhanced with vendor style qualifications or Level 4 apprenticeships.

As a City of Bristol College student, you may incur additional costs to attend your course. For example, it is likely you may need to pay for travel and stationery. 

Many courses offer learning opportunities that you may need to pay for. This may include things like study visits and visiting speakers. We will let you know in advance if there will be additional costs.

If you are on a limited income, you may be able to receive help from our Learner Support Funding Bursary.