Mental health support

If you’re experiencing problems with your mental health, we can help.

Our experienced Safeguarding and Welfare Advisors are friendly and approachable, and can help you make sense of any difficulties you may be having. These could include, but aren’t limited to:

  • Feeling low, sad or depressed
  • Feeling stressed, worried or anxious
  • Having problems at home, with friends or in relationships
  • Bullying or harassment

You don’t need to go through anything alone. If you’re struggling, you can access support by talking to any member of College staff, whether it’s a lecturer, a Personal Tutor or Study Coach, a mentor or Learning Assistant from our Additional Learner Support (ALS) team, or Student Services. They can offer a listening ear and point you in the direction of other services we offer if needed, to make sure you get the right support for you.

If you don’t feel comfortable approaching someone in person, you can also call 0117 312 5000, email

We also offer a range of academic and personal support resources and support.

Other support


Students going through a tough time can access free online support with Togetherall. Whether you’re struggling to sleep, feeling low, stressed or unable to cope, Togetherall can help you get support, take control and feel better.

Togetherall provides a safe space and an online community to get things off your chest, explore your feelings and get creative. Within the community on Togetherall, you are anonymous to other members and your personal information is kept secure while you are on the site (see Togetherall’s privacy statement).

Togetherall also has lots of useful resources for self-guidance, such as support courses, to help you manage your own wellbeing.

To access Togetherall, simply go to and sign up under ‘organisation’ with your academic email address. City of Bristol College will not be informed if you sign up or of your activity unless they are seriously concerned about your safety.


If a Safeguarding and Welfare Adviser thinks you’re having a particularly difficult time, they can refer you to our free, confidential counselling service.

Counselling can help you overcome your problems, and find new ways to manage your situation more effectively so that you can return to studying successfully again.

If you are referred, you’ll be offered six counselling sessions at your most convenient centre, at the same time every week.

All our counsellors are trained and qualified, with experience from the counselling organisation Off the Record. They all work within the British Association for Counselling (BAC) code of ethics.

We can also refer you to an external agency if necessary.

Remember you can always contact your GP too, to discuss any problems affecting your health.

To find out more about our counselling service, call 0117 312 5733, email

External support services for City of Bristol College students

Bristol Mindline

  • Call 0808 808 0330
  • Available Wednesday to Sunday from 8pm to midnight


  • Online counselling service (available for under 18s only)
  • Monday – Friday 12pm – 10pm
  • Saturday – Sunday 6pm – 10pm

Mental Health Foundation

Off The Record (OTR)

  • A mental health social movement for young people


  • Call 116 123 or visit the website
  • Helpline or email service – not just for crisis
  • Available 24/7


  • Text Shout to 85258
  • 24/7 free text service

What’s Up With Everyone

  • Campaign focusing on young people’s mental health
  • Perfectionism, loneliness, independence, social media and competitiveness

University support

If your qualification is awarded by one of our partner universities, you may qualify for some of their support services.

University of Plymouth

Study support

Students studying a programme validated by University of Plymouth can access the study guides and resources available through this link:


The SHINE project is a self-help online system created by students, counsellors and researchers to support with Mental Health and Wellbeing.


Is an online tool which is monitored 24/7 by trained guidance providers, which gives students the opportunity to anonymously talk about how they are feeling.

The Listening Post (10am – 4pm, Monday to Friday during term time)

This is a drop-in services for all University of Plymouth students but is located at the Universities Student Services Hub on campus.

Bath Spa University

Find out more on the Bath Spa University website about their student wellbeing services.


UWE has information for students on their website.

Where to find us