Academic and wellbeing support

Your wellbeing is really important to us. We’re here to make sure you get the support you need, whenever you need it.

At City of Bristol College we have a zero tolerance approach to all forms of violence and harassment and will utilise the safeguarding and disciplinary policies as appropriate, to ensure that our College remains a safe space for all our students.

On this page:

Study support

Personal Tutors

You will have the support of a Personal Tutor throughout your studies. At regular meetings, they will give you feedback and talk through any questions or worries you may have.

Progress coach

A Progress Coach also works alongside you to help you hit your study targets on time and to help you achieve your potential. With their support you’ll gain the qualifications you need for success in your chosen career.

Support with English and Maths

From foundation level through to GCSE, A level and degree level, we can give you one-to-one and group tuition, and help with any concerns you may have about assignments, essays or exams.

Support with dyslexia, dyspraxia and other specific learning difficulties

We’ll help you gain the skills you need for your course, to become more independent and to prepare you for your future studies or career.

We can:

  • provide you with specialist assessment and tuition;
  • make access arrangements for your exams and assignments;
  • give you information about claiming Disabled Students’ Allowance if you are a higher education student.

Find out more about additional learning support at City of Bristol College.

Mental health

If you’re experiencing personal problems one of our experienced Safeguarding and Welfare Advisors can help.

Our team are all friendly, approachable and great listeners. They can help you make sense of any difficulties you may be having. This could include:

  • depression
  • anxiety
  • problems at home
  • bullying.

All of these problems are hard to go through alone. If you’re feeling isolated and unsure of who to turn to please speak to a member of staff.

Call 0117 312 5000, email

Find out more about safeguarding.

Other Support

What’s up with Everyone is a campaign that focuses in on areas of concern to young people’s mental health: loneliness, perfectionism, competitiveness, social media and independence. Support and Information is available at What’s up with Everyone.

Students going through a tough time can access free online support with Togetherall.

Whether you’re struggling to sleep, feeling low, stressed or unable to cope, Togetherall can help you get support, take control and feel better.

To join, simply go to and sign up under ‘organisation’ with your academic email address

You will have access to a 24/7 online global community and professional support from trained professionals.

Togetherall provides a safe space online to get things off your chest, explore your feelings, get creative and learn how to self-manage your mental health and wellbeing.

Within the community on Togetherall, you are anonymous to other members and your personal information is kept secure while you are on the site (see Togetherall’s privacy statement).

City of Bristol College will not be informed if you’ve signed up to Togetherall or know of your activity on the service unless they are seriously concerned about your safety.

Most members report feeling better and more able to cope with their workloads as a result of using the service and nearly 65% use Togetherall outside of a typical weekday 9am-5pm.

Togetherall also has lots of useful resources for self guidance, such as support courses, to help you manage your own wellbeing.

To read some useful information about dealing with Online Fatigue, read this Togetherall guide.


If our Safeguarding and Welfare Adviser thinks that you’re having a particularly difficult time, he/she can refer you to our free, confidential counselling service.

Counselling can help you overcome your problems, and find new ways to manage your situation more effectively so that you can return to studying successfully again.

If you are referred, you’ll be offered six counselling sessions at your most convenient centre, at the same time every week.

All our counsellors are trained and qualified, with experience from the counselling organisation Off the Record. They all work within the British Association for Counselling (BAC) code of ethics.

We can also refer you to an external agency if necessary.

Remember you can always contact your GP too, to discuss any problems affecting your health.

To find out more about our counselling service, call 0117 312 5000, email

Sexual health

The C-card Scheme

Did you know that if you’re under 20, you can get free condoms through Bristol’s C-card scheme?

To register, you need to have a confidential chat with a C-card-trained member of staff, who will explain the scheme to you, teach you the best way to use condoms and answer any questions you might have.

The service is completely confidential. No one will tell your parents/guardians that you have accessed the scheme. Under-16s are generally required to take part in a face-to-face interview.

Once you’ve registered, you are given a C-card and can go to any C-card pick-up point around Bristol and get free condoms. You can use the card an unlimited number of times until your 20th birthday.

To find out more about the C-card scheme, call 0117 312 5000, email or ask reception/your study coach for more information.

Brook Clinic

If you’re under 25 and worried about sex, relationships, contraception, sexuality or body issues, then you can get free and confidential sexual health advice at Brook Clinic, the sexual health charity.

To find out more, call 0808 802 1234, visit

Online safety

Since the lockdown we have been increasingly living with virtual learning and online communication.

Being able to communicate this way has been very useful, but there can also be downsides for our safety and wellbeing.

  • Beware of what media you consume “you are what you eat” as they say.
  • Avoid conspiracy theories some of which are being used as recruitment tools by far right groups.
  • Avoid social media for information as these platforms use algorithms to restrict your feed.
  • If you want news updates get this from reputable sources.


Our inclusive and welcoming chaplaincy offers pastoral and spiritual support. As a College student, you can access this directly or through a referral by any concerned staff member.

The service:

  • is confidential
  • seeks the answers to the questions important to you
  • is well-informed, reliable, open-minded and non-judgemental.
Support, student making heart sign with hands

We have multi-faith prayer rooms available for all College staff, students and official visitors.

Email or call 0117 312 5393 to find out more.


  • The Black, Asian and Minority Ethnic family Covid-19 Helpline
  • Available Monday to Friday from 1pm-8pm
  • Call 0800 1512605

Bristol Mindline

  • Call 0808 808 0330
  • Available Wednesday to Sunday from 8pm to midnight

Brook Bristol

  • Sexual health advice for under 19s in Bristol
  • Call 0117 929 0090


  • Online counselling service (available for under 18s only)
  • Monday – Friday 12pm – 10pm
  • Saturday – Sunday 6pm – 10pm

Off The Record (OTR)

  • A mental health social movement for young people


  • Call 116 123 or visit the website
  • Helpline or email service – not just for crisis
  • Available 24/7


  • Text Shout to 85258
  • 24/7 free text service

The Hideout

  • Support for young people relating to domestic abuse


  • NSPCC helpline 0800 136 663

The Mix

  • Essential support for under 25s

Winston’s Wish

  • Support for bereaved children and young people
  • Helpline for parents/families
  • Email and online chat support services
  • Online resources

Domestic abuse support

University support

If your qualification is awarded by one of our partner universities, you may qualify for some of their support services.

University of Plymouth

Study support

Students studying a programme validated by University of Plymouth can access the study guides and resources available through this link:


The SHINE project is a self-help online system created by students, counsellors and researchers to support with Mental Health and Wellbeing.


Is an online tool which is monitored 24/7 by trained guidance providers, which gives students the opportunity to anonymously talk about how they are feeling.

The Listening Post (10am – 4pm, Monday to Friday during term time)

This is a drop-in services for all University of Plymouth students but is located at the Universities Student Services Hub on campus.

Bath Spa University

Find out more on the Bath Spa University website about their student wellbeing services.


UWE has information for students on their website.

Where to find us