Academic and personal support

Your wellbeing is really important to us. We’re here to make sure you get the support you need, whenever you need it.

At City of Bristol College we have a zero-tolerance approach to all forms of violence and harassment and will utilise our safeguarding and disciplinary policies as appropriate, to ensure that our College remains a safe space for all our students.

On this page:

If you’re experiencing problems with your mental health, we offer a range of mental health support resources and services.

Study support

Personal Tutors

You will have the support of a Personal Tutor throughout your studies. At regular meetings, they will give you feedback and talk through any questions or worries you may have.

Progress coach

You’ll also have a Progress Coach, who works alongside you to help you hit your study targets on time and to help you achieve your potential and gain your qualifications.


We want City of Bristol College students to have every opportunity to be successful during their time with us. The ONTRACK Commitment is our promise to students that we will be honest and provide support if we feel you’re not on track to make expected progress:

  • Your teacher will discuss the reasons they feel you aren’t on track with you, and inform your other teachers, Head of Department, Programme Manager or legal guardian* if you’re under 18
  • You will have a meeting to identify your next steps and agree targets, which will be reviewed at least every two weeks
  • Your Study Coach or Personal Tutor will frequently check in with you to make sure you’re getting all the support you need
  • Where barriers to your progression are identified, we will refer you to get help with them, such as help with finances, extra tuition or study support

*in line with Privacy Statement

Support with English and Maths

From foundation level through to GCSE, A Level and degree level, we can give you one-to-one and group tuition, and help with any concerns you may have about assignments, essays or exams.

Support with dyslexia, dyspraxia and other specific learning difficulties

We can:

  • provide you with specialist assessment and tuition;
  • make access arrangements for your exams and assignments;
  • give you information about claiming Disabled Students’ Allowance if you are a higher education student.

Find out more about additional learning support at City of Bristol College.

Teacher Assessed Grades

The government has confirmed that in summer 2021, students taking GCSE and A levels regulated by Ofqual, should be awarded grades based on an assessment by their teachers. 
Functional Skills will not be teacher assessed and you will still have to take the exam in most circumstances.
For vocational and technical qualifications (VTQs) there will be a different approach to awarding (based on the three groups; vocational, technical and other general qualifications). There are lots of these qualifications and their arrangements will all differ slightly, not all will have a Teacher Assessed Grade.  Please talk with your teacher about how these will be assessed.
For GCSE, A level and for some categories of VTQs where a teacher assessed grade is required The College has put in place a Teacher Assessed Grade policy which can be found on our policies and procedures page.

Teacher Assessed Grades – Key Points

The key points from the policy are:

  • Your teacher will decide what evidence they are going to use to reach a TAG grade for your and the rest of your class, this should be as far as possible the same evidence for each of you
  • Your teacher should share with you what evidence is being used to establish your TAG grade
    Teachers will have training on making objective judgements
  • Where you have agreed access arrangements or reasonable adjustments (for example a reader or scribe) teachers will need to make every reasonable effort to ensure that these arrangements are in place when assessments are being taken.
  • Evidence that may be included in reaching a grading decision includes:
    • work produced in response to assessment materials provided by the exam board including past papers, and the groups of questions being provided to support evidence gathering this summer, or similar materials such as practice or sample papers. 
    • coursework, even if this has not been fully completed. 
    • centre-devised tasks that reflect the specification, that follow the same format as exam board materials and have been marked in a way that reflects exam board mark schemes.  
    • records of your capability and performance over the course of study including those recorded on ProMonitor for academic reviews.  
  • Records of your standard of work over the course of study including but not limited to grades awarded in assessment against the same qualification as is being awarded, for example a previous grade in a GCSE examination may be used to support evidence of performance.  
  • Teachers must not discuss final grades with students or parents
  • There will be quality processes to check the college is following guidance both internally and by exam boards
  • Unlike last year you can appeal grades based on:
    • administrative error
    • not applying procedure correctly
    • unreasonable exercise of academic judgement in the choice of evidence from which to determine the grade


Please work with your teachers and complete any work or assessment you are asked to.  We know this will be a worrying time for you and that you may have questions. If you do please ask your teacher and if they need to they will be able to direct your question to someone in the college who can advise you.

Sexual health

The C-card Scheme

Did you know that if you’re under 20, you can get free condoms through Bristol’s C-card scheme?

To register, you need to have a confidential chat with a C-card-trained member of staff, who will explain the scheme to you, teach you the best way to use condoms and answer any questions you might have.

The service is completely confidential. No one will tell your parents/guardians that you have accessed the scheme. Under-16s are generally required to take part in a face-to-face interview.

Once you’ve registered, you are given a C-card and can go to any C-card pick-up point around Bristol and get free condoms. You can use the card an unlimited number of times until your 20th birthday.

To find out more about the C-card scheme, call 0117 312 5000, email or ask reception/your study coach for more information.

Brook Clinic

If you’re under 25 and worried about sex, relationships, contraception, sexuality or body issues, then you can get free and confidential sexual health advice at Brook Clinic, the sexual health charity.

To find out more, call 0808 802 1234, visit

Online safety

Since the lockdown we have been increasingly living with virtual learning and online communication.

Being able to communicate this way has been very useful, but there can also be downsides for our safety and wellbeing.

It’s important to be aware of what media you’re consuming and where it’s come from. Social media platforms use algorithms to restrict your feed so are unlikely to be a reliable source of information, and can be used by far-right groups and conspiracy theorists to attempt to recruit people.


Our inclusive and welcoming chaplaincy offers pastoral and spiritual support. As a College student, you can access this directly or through a referral by any staff member.

The service:

  • is confidential
  • seeks the answers to the questions important to you
  • is well-informed, reliable, open-minded and non-judgemental

We have multi-faith prayer rooms available for all College staff, students and official visitors.

Email or call 0117 312 5393 to find out more.


If you, have any concerns about your safety and wellbeing, or if you are worried about another student, please contact the safeguarding and welfare team on 0117 312 5733 or Alternatively, you can speak to a member of staff who will contact them for you. A member of the safeguarding team will listen to your concerns and support you to stay safe.

Find out more about safeguarding at City of Bristol College.


  • The Black, Asian and Minority Ethnic family Covid-19 Helpline
  • Available Monday to Friday from 1pm-8pm
  • Call 0800 1512605

Brook Bristol

  • Sexual health advice for under 19s in Bristol
  • Call 0117 929 0090


  • Call 116 123 or visit the website
  • Helpline or email service – not just for crisis
  • Available 24/7

The Hideout

  • Support for young people relating to domestic abuse


  • NSPCC helpline 0800 136 663

The Mix

  • Essential support for under 25s

Winston’s Wish

  • Support for bereaved children and young people
  • Helpline for parents/families
  • Email and online chat support services
  • Online resources

Domestic abuse support

University support

If your qualification is awarded by one of our partner universities, you may qualify for some of their support services.

University of Plymouth

Study support

Students studying a programme validated by University of Plymouth can access the study guides and resources available through this link:


The SHINE project is a self-help online system created by students, counsellors and researchers to support with Mental Health and Wellbeing.


Is an online tool which is monitored 24/7 by trained guidance providers, which gives students the opportunity to anonymously talk about how they are feeling.

The Listening Post (10am – 4pm, Monday to Friday during term time)

This is a drop-in services for all University of Plymouth students but is located at the Universities Student Services Hub on campus.

Bath Spa University

Find out more on the Bath Spa University website about their student wellbeing services.


UWE has information for students on their website.

Where to find us